Josh Fairchild
Josh brings a background in non-profit organizational leadership to data and analytics consulting. He is passionate about helping teams thrive by implementing best practices when it comes to change management, data governance, and process development. He is an alumnus of the University of Virginia, with a B.S. in Computer Engineering.
Session
What comes to mind when you think of an exceptional customer experience? Whether it was a "peak experience" or a "dumpster fire", it stuck with you! We recognize the importance of great customer experiences in industries like retail and hospitality—but what about in data? Does long-term success depend on creating exceptional customer experiences, or are client expectations just challenges to manage?
In this session we will share insights from a data and analytics project Elder Research is implementing for a Quick-Service Restaurant corporation. By prioritizing the customer experience and embracing a "Data as a Product" mindset, data teams can drive greater business value and build stronger, more sustainable client relationships.