Lena Shakurova
Lena Shakurova is the founder of ParsLabs (https://parslabs.org), a Conversational AI agency, and Chatbotly (https://chatbotly.co), a no-code platform for building AI assistants trained on custom data.
At ParsLabs, she leads a team blending AI, user research and conversation science to design and develop high quality AI Conversations that sound human. She has background in NLP and Artificial intelligence and 7+ years of experience and 80+ successful projects building production-ready chatbots and voice assistants.
Lena focuses on ethical, user-first AI, leveraging her expertise in Linguistics & AI to create responsible, high-quality AI solutions. She shares insights on AI innovation and human-centered design through her blog (https://shakurova.io/blog) and LinkedIn (https://www.linkedin.com/in/lena-shakurova/).
Sessions
LLM outputs are non-deterministic, making it difficult to ensure reliability in production, especially in high-risk applications. In this talk, we’ll walk through a structured approach to making LLMs production-ready. We’ll cover setting up tests during experimentation, implementing real-time guardrails before responses reach users, and monitoring live performance for critical issues. Finally, we’ll discuss post-deployment log analysis to drive continuous improvements and build trust with stakeholders.