04-18, 15:30–16:05 (US/Eastern), Auditorium 3
What comes to mind when you think of an exceptional customer experience? Whether it was a "peak experience" or a "dumpster fire", it stuck with you! We recognize the importance of great customer experiences in industries like retail and hospitality—but what about in data? Does long-term success depend on creating exceptional customer experiences, or are client expectations just challenges to manage?
In this session we will share insights from a data and analytics project Elder Research is implementing for a Quick-Service Restaurant corporation. By prioritizing the customer experience and embracing a "Data as a Product" mindset, data teams can drive greater business value and build stronger, more sustainable client relationships.
Since 2023, Elder Research has partnered with a major U.S.-based Quick Service Restaurant corporation to enhance the effectiveness of their enterprise data & analytics group. Our goal was to instill a "Data as a Product" mindset across six Data Portfolios, which support internal analytics teams by maintaining core data pipelines for critical business and customer-facing applications.
In this talk, we’ll share key insights from the work by our technical business analysts and data engineers on this project, highlight the business value delivered to our client, and explore how "Data as a Product" principles can strengthen client relationships for all of us.
No previous knowledge expected
Josh brings a background in non-profit organizational leadership to data and analytics consulting. He is passionate about helping teams thrive by implementing best practices when it comes to change management, data governance, and process development. He is an alumnus of the University of Virginia, with a B.S. in Computer Engineering.
Liam brings a background in multidisciplinary product R&D and project management to approach data engineering challenges with creative, yet structured, solutions. He has experience with Python, MongoDB, C++, Java, JavaScript, and mobile app development. He is an alumnus of the University of Virginia, with a B.S. in Mechanical Engineering and minor in Materials Science and Engineering.